Alternative Dispute Resolution (ADR)

In the event of a dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity, in accordance with Law no. 144/2015, of September 8.

Competent ADR entities

For consumer conflicts related to online purchases, you can contact:

• Lisbon Consumer Conflict Arbitration Centre (CACCL)
  Website: www.centroarbitragemlisboa.pt
• National Center for Consumer Conflict Information and Arbitration (CNIACC)
  Website: www.cniacc.pt
• European Online Dispute Resolution Platform (ODR)
  Website: ec.europa.eu/consumers/odr
  (For purchases made by consumers in the European Union)

Direct contact

Before contacting any ADR entity, we invite the customer to contact us directly to try and resolve the situation amicably:

Email: geral@charmygiftstore.com

Company Details

Centaur Coragem Lda
Largo de S. Sebastião Nº 6
6290-141 Moimenta da Serra - Gouveia
Portugal

Last updated: April 2026